CONSULTING · TEAM TRAINING · SPEAKING
Help your leaders become better developers of others—and build a culture where every guest feels seen.
Start a conversationExplore how LXH can help
Hospitality Is the Heartbeat
of the Customer Experience.
“Everything Rises and Falls on Leadership.”
John C. Maxwell
HOW WE WORK TOGETHER
Practical support for the people who lead your business, serve your customers, and shape your culture.
For small restaurant groups, especially those with 3–5 locations, seeking a clearer picture of hospitality and service across the operation.
Bring Michael into your organization for a talk or workshop that connects everyday behavior with the customer’s experience.
Engage Michael as a guest speaker or instructor, connecting decades of operating experience with the next generation of leaders.
FROM INSIGHT TO IMPLEMENTATION
Service is shaped by the whole operation: how people are hired, trained, supported, and led. LXH connects those decisions to the experience your customers actually have.
Explore the guest journey, observe service, and identify where leadership, team behavior, and workflow strengthen or break the Experience Chain.
Receive a clear action report with priorities your leaders can use to guide improvement across locations.
Train leaders to coach their teams, apply the recommendations, and build hospitality into daily practice.
THE LXH PERSPECTIVE
From the first welcome to the last goodbye, every team member contributes to the Experience Chain. LXH helps leaders see the connections—and develop the people who make them work.
MEET YOUR CONSULTANT & SPEAKER
Founder, Living Xtreme Hospitality
Michael’s hospitality journey began with his first restaurant job at age 14. More than four decades later, his experience as a chef, operator, and business leader shapes a practical approach to customer experience.
Through Living Xtreme Hospitality, he helps leaders build people-first cultures, develop their teams, and connect the details of running a business with the way guests and customers feel.
His work centers on a simple responsibility: leaders must become better developers of others to create a consistently hospitable experience.
LET’S START WITH YOUR PEOPLE
Tell Michael about your restaurant group, workforce, or educational institution—and what you want your leaders and teams to do differently.
Email Michaelinfo@livingxh.comBased in the greater Houston area.